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Support & Security

Real people, local data, and the tools to help you succeed.

Support & Security

Volaby is Australian-owned and operated, with data hosted locally. Your volunteer data is protected by multi-factor authentication, encryption, and regular security testing.

Our support team are real people who understand volunteer management - reach us through the in-app chat, email, or by booking a call.

Get in touch

Book a Call

Schedule a free session with our team. We can help with onboarding, walk through specific features, or discuss how to set up Volaby for your organisation's needs.

Book a session


Key Concepts

Engagement

In-App Support

Click the orange chat bubble in Volaby to reach our support team directly.

  • Locally staffed support teams
  • Available during business hours
  • Search guides directly from the chat
Setup

Help Centre

Step-by-step guides for every feature in Volaby, searchable and organised by topic.

  • Activities, rosters, tasks, reporting
  • Communications, compliance, programs
  • Updated with every release

Visit Help Centre

Compliance

Data Security

Your volunteer data is protected at every level.

  • Local data hosting
  • Encryption at rest and in transit
  • Multi-factor authentication
Setup

Permissions & Roles

Control who can see and do what across your organisation.

  • Admins, Program Managers, Activity Leaders
  • Each role has different access levels
  • Configurable per program and activity

Volaby Permissions

Experience

The Volaby App

Manage rosters, check in, complete tasks, and stay connected on the go.

  • Available on iOS and Android
  • Push notifications for roster changes
  • For volunteers and managers
Engagement

Contact Us

Get in touch with the Volaby team directly.

  • Email: support@volaby.org
  • In-app chat (orange bubble)
  • Book a call anytime

Book a session


Step-by-step Guides

Guide

Volaby Permissions

How admin, manager, leader, and volunteer roles work.

Read

Guide

Promoting Volunteers to Admins

Give team members full administrative access.

Read

Guide

Promoting to Program Managers

Assign program-level management responsibilities.

Read

Guide

Promoting to Activity Leaders

Give volunteers on-the-ground management of specific activities.

Read

Guide

Managing Your Account

Update your profile, password, and notification preferences.

Read

Guide

Understanding Volaby's Structure

How programs, activities, rosters, and tasks fit together.

Read


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